SDG&E makes $250 million request to revamp its computer system

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ROOT CAUSE: technical complexities
ROOT CAUSE: a 20-year-old mainframe computer system that uses a programming language that has since become outdated, forced the utility to often resort to custom-coding
IMPACT: kept some customers from receiving monthly electric bills
AFFECTED: almost 3 percent of SDG&E customers, or about 40,000 ratepayers
COMPANY REACTION: install and invest in a new, modern digital platform for our customers
COMPANY REACTION: it had nearly doubled its billing staff to tackle it