Computer Glitch Drains Wells Fargo Customers’ Bank Accounts

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2018 01 21 – Click to read full article

IMPACT: Some of Wells Fargo customers saw the money in their bank accounts vanish overnight

IMPACT: users … expressing anger that they had to stay on the phone for more than a hour for an issue that is not their fault

ROOT CAUSE: a glitch in the online bill payments system billed them twice for the a single transaction

ROOT CAUSE: an “internal processing error” which triggered the double deduction of payments

COMPANY RESPONSE: told worried customers that the glitch would be fixed overnight and that their cash would be returned