2018 01 21 – Click to read full article
IMPACT: Some of Wells Fargo customers saw the money in their bank accounts vanish overnight
IMPACT: users … expressing anger that they had to stay on the phone for more than a hour for an issue that is not their fault
ROOT CAUSE: a glitch in the online bill payments system billed them twice for the a single transaction
ROOT CAUSE: an “internal processing error” which triggered the double deduction of payments
COMPANY RESPONSE: told worried customers that the glitch would be fixed overnight and that their cash would be returned