Digital Trends – November 25, 2017
AFFECTED: Macy’s had significant trouble processing credit cards and gift cards [on] .. the busiest shopping day in the U.S
AFFECTED: Macy’s stores across the country were suffering the same outages
IMPACT: frustrated customers and some lost revenue
IMPACT: caused some transactions to take longer to process
ROOT CAUSE: a capacity-related issue
COMPANY RESPONSE: “We have fully resolved today’s system issues” … “and sincerely apologize for any inconvenience today’s system slowdown”