Macy’s suffers a technical glitch at the worst possible time — Black Friday

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Digital Trends – November 25, 2017

AFFECTED: Macy’s had significant trouble processing credit cards and gift cards [on] .. the busiest shopping day in the U.S

AFFECTED: Macy’s stores across the country were suffering the same outages

IMPACT: frustrated customers and some lost revenue

IMPACT: caused some transactions to take longer to process

ROOT CAUSE: a capacity-related issue

COMPANY RESPONSE: “We have fully resolved today’s system issues” … “and sincerely apologize for any inconvenience today’s system slowdown”