Pa. Revenue Dept. computer glitch impacts processing of $15.3 million in business tax refunds

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January 23rd 2018 CAUSE: glitch in the state Department of Revenue computer system

ROOT CAUSE: The batch of refunds that Revenue’s business tax system sent over for processing at Treasury had taxpayers’ names truncated and Treasury’s computers couldn’t read them properly [which] prevented the processing of the refund checks

IMPACT: the distribution of $15.3 million in tax refunds owed to about 700 businesses across the state

COMPANY RESPONSE: Revenue employees created a fix for the issue and implemented it