Evening Standard – January 15, 2018
ISSUE: repeatedly subjected bus passengers to wrongly-timed safety announcements
IMPACT: “please hold on, the bus is about to move”… once the bus has already started moving
IMPACT: irked travellers have dubbed them “insanely annoying” and “condescending nonsense”
ROOT CAUSE: the announcements are based on an average time that a bus waits at a bus stop and, if a bus pulls off too quickly, the alerts are put out of sync