Sickness benefit recipients receive unexpected payment due to computer glitch

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Derry Journal – January 8, 2018

ISSUE: some Employment and Support Allowance (ESA) customers will receive weekly payments instead of their normal fortnightly payments

IMPACT: customers should take account of this split in payments while planning their financial needs and budget accordingly

ROOT CAUSE: a technical issue in the benefits computer system

COMPANY RESPONSE: DfC apologised for any inconvenience caused