Software bug led to FDA recall of Accu-Chek Connect Diabetes Management App

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2018 02 20 – Click to read full article

ROOT CAUSE: When the OS region of the phone setting is changed, the unit of measure may also unexpectedly change

IMPACT: users incorrectly enter numerical values for carbohydrate used for bolus advice and the app to not transfer the blood glucose result

WORKAROUND: clear all data from the Accu-Chek blood glucose meter before pairing with the Accu-Chek Connect app for the first time