2018 04 08 – Click to read full article
IMPACT: The SkyStar Observation Wheel at Waterfront Park was forced to close early
ROOT CAUSE: a “computer glitch.”
ROOT CAUSE: a sensor indicated that a gondola door was open when it was actually closed… the computer system does not allow the wheel to move when this alert is triggered
COMPANY RESPONSE: Refunds or complimentary tickets were offered to the guests who were affected by the incident.