Coles blames IT glitch after stores forced to shut their doors

2018 09 22 – Click to read full article IMPACT: Coles supermarkets across the country were unable to open on time on Sunday ROOT CAUSE: a “network error” / a “nationwide computer problem” / some minor IT problems … out of our team members’ control COMPNY RESPONSE: Our store is currently closed due to circumstances beyond […]

Oculus Rift re-enters virtual space after bad software caused a global blackout

2018 03 08 – Click to read full article ROOT CAUSE: a software-based certificate expires ROOT CAUSE: OculusAppFramework.dll file currently has an invalid, expired certificate, preventing Windows 10 from running the software needed to power the Oculus Rift IMPACT: can’t drive the Oculus Rift to any virtual realm IMPACT: faced a warning message when booted up, […]

How to triage bugs. Or, avoiding “just one more quick bug fix” because that is really, really, really, really, really expensive

What is the problem, exactly? It is easy to fall into the trap of adding “just one more quick bug fix” into the build before sending the software out to the customer.  Doing this repeatedly can cause lengthy delays, as typically any change can impact other areas of the software, creating a snowball effect of […]