What is the problem, exactly? It is easy to fall into the trap of adding “just one more quick bug fix” into the build before sending the software out to the customer. Doing this repeatedly can cause lengthy delays, as typically any change can impact other areas of the software, creating a snowball effect of […]
Author Archives: Anita Lipsky
It’s taken a week but KFC has finally apologised for chicken crisis
2018 03 06 – Click to read full article ROOT CAUSE: a failure in its computer system IMPACT: deliveries from its vast hub and warehouse in Rugby went into meltdown IMPACT: closed stores due to no chicken COMPANY RESPONSE: took out massive whole page adverts in national newspapers after one week to issue an apology
‘Computer glitch’ forced SkyStar Observation Wheel to close early Saturday
2018 04 08 – Click to read full article IMPACT: The SkyStar Observation Wheel at Waterfront Park was forced to close early ROOT CAUSE: a “computer glitch.” ROOT CAUSE: a sensor indicated that a gondola door was open when it was actually closed… the computer system does not allow the wheel to move when this alert […]
Denver online, phone, computer communications downed by “software bug”
2018 03 28 – Click to read full article IMPACT: A network outage affected the city’s 311 telephone service, city email, internet and websites including denvergov.org and pocketgov.com ROOT CAUSE: a “software bug.” COMPANY RESPONSE: We will update you when it has been resolved. Thank you for your patience
E-ZPass software failure backs up Toll Road traffic
2018 03 30 – Click to read full article IMPACT: the Indiana Toll Road experienced an outage on the E-ZPass system ROOT CAUSE: a software failure COMPANY RESPONSE: The technology team immediately addressed the issue … We are very sorry…
Co-op blames IT failure for empty supermarket shelves
2018 03 15 – Click to read full article IMPACT: “What’s going on with the Co-op at Sussex University, the shelves have been bare for nearly a week!” ROOT CAUSE: an “IT issue” COMPANY RESPONSE: We are very sorry … we’re working hard to get products into stores as quickly as possible
IT failure damages reputation of Argenta bank
2018 04 04 – Click to read full article IMPACT: [for days] clients of Argenta bank … unable to use their banking app or the online banking portal after a software upgrade
BMW recalls 11K over bad software.
2018 02 25 – Click to read full article IMPACT: BMW issued a recall for 5 and 7 series luxury sedans ROOT CAUSE: a correctly developed software update was mistakenly assigned to certain unsuitable model-versions COMPANY RESPONSE: BMW will contact owners with the vehicles that have the wrong software and new software will be installed at […]
Tens of thousands affected as Grab technical glitch hits commuters across the region
2018 02 28 – Click to read full article IMPACT: Grab customers in Singapore, Malaysia, Indonesia and Vietnam faced difficulties booking their rides in the morning IMPACT: [a] full-time driver … expects to suffer at least S$60 (RM178) in earnings during the outage ROOT CAUSE: a technical issue with its app… the server was down COMPANY […]
National digital identity system to be rolled out in second half of 2018
2018 03 01 – Click to read full article FUTURE DIGITALIZATION: A key component of Singapore’s new national digital identity (NDI) system for residents will be rolled out PREVIOUS ISSUES: A software bug in the recently upgraded system led to the crash. Unfortunately, this bug was in the backup system, too. COMPANY RESPONSE: A comprehensive update […]