Pa. Revenue Dept. computer glitch impacts processing of $15.3 million in business tax refunds

January 23rd 2018 – Click to read full article ROOT CAUSE: glitch in the state Department of Revenue computer system ROOT CAUSE: The batch of refunds that Revenue’s business tax system sent over for processing at Treasury had taxpayers’ names truncated and Treasury’s computers couldn’t read them properly [which] prevented the processing of the refund checks […]

Facebook apologises for storing draft videos users thought they had deleted

2018 04 03 – Click to read full article ROOT CAUSE: a “bug” IMPACT: resulted in draft videos being indefinitely stored instead DISCOVERED BY: users discovered videos they had never posted were being stored by the company COMPANY RESPONSE: “We discovered a bug that prevented draft videos from being deleted. We are deleting them and apologise […]

Computer glitch at CSU fails to upload SAT scores making applications incomplete

2018 01 26 – Click to read full article IMPACT: SAT and ACT scores failed to upload and attach for prospective California State University students COMPANY RESPONSE: despite the “backend issue” it hopes the rollout of this new system will greatly improve the application process and ultimately save students some money ROOT CAUSE: A computer coding […]

Southwest Operations Return To Normal After Technical Glitch At LAX Lead To Delays Nationwide

2018 01 19 – Click to read full article ROOT CAUSE: A computer issue IMPACT: grounding travelers throughout the country… as all flights to LAX had been canceled COMPANY RESPONSE: “…the issues with our airport technology system at LAX have been resolved, and our operation is returning to normal. We appreciate customers’ patience…”  

Using Jira Query Language (JQL) to give visibility on the work done to automate installing software

This is how I use labels in JIRA to give visibility to the team whenever QA is working on software installation and/or configuration scripts.   I add the label “qa_install” to tickets that involve working on installation scripts or config related to installing the software To view all tickets in the project with that label, here […]