Apple text bomb bug ‘can cause phone crash with a single message’

ITV News – January 18, 2018 ISSUE: can crash an Apple phone or computer with a single text message ROOT CAUSE: A “text bomb” software bug (a malicious link) IMPACT: A number of Twitter users confirmed they had suffered crashes in their Messages app… some saying that they struggled to get their systems working properly again

Verifone hit by global outage on card machines

the Guardian – January 16, 2018 ISSUE: Shops, football stadiums and taxis unable to take payments from frustrated customers IMPACT: “Seeing as I have to take card payments by law as a London cabbie, your system failure means I can’t work…” IMPACT: supermarkets such as Waitrose IMPACT: Reading Football Club… could not take any card payments […]

London bus safety announcements: TfL to fix ‘technical glitch’ behind wrongly-timed ‘please hold on’ warnings

Evening Standard – January 15, 2018 ISSUE: repeatedly subjected bus passengers to wrongly-timed safety announcements IMPACT: “please hold on, the bus is about to move”… once the bus has already started moving IMPACT: irked travellers have dubbed them “insanely annoying” and “condescending nonsense” ROOT CAUSE: the announcements are based on an average time that a bus […]

Sickness benefit recipients receive unexpected payment due to computer glitch

Derry Journal – January 8, 2018 ISSUE: some Employment and Support Allowance (ESA) customers will receive weekly payments instead of their normal fortnightly payments IMPACT: customers should take account of this split in payments while planning their financial needs and budget accordingly ROOT CAUSE: a technical issue in the benefits computer system COMPANY RESPONSE: DfC apologised […]

Southcentral Kentucky clerk’s office deals with computer glitch

Wayne County Outlook – January 8, 2018 ISSUE: A new computer system used to record motor vehicle licensing, deeds, mortgages, liens and other daily transactions… created some intense challenges ROOT CAUSE: due to the change of the computer system and deputy clerks’ being unfamiliar with the changes ROOT CAUSE: (another viewpoint) the glitch originated from a […]

Hawaii missile false alarm due to badly designed user interface, reports say

the Guardian – January 16, 2018 IMPACT: A false alarm warning Hawaiians of an incoming ballistic missile on Saturday ROOT CAUSE: badly designed user interface ROOT CAUSE: employer pressed button labelled ‘missile alert’, instead of the one next to it marked ‘test missile alert’ COMPANY RESPONSE: added a “cancellation button”… HEMA has also added a requirement for […]