Sickness benefit recipients receive unexpected payment due to computer glitch

Derry Journal – January 8, 2018 ISSUE: some Employment and Support Allowance (ESA) customers will receive weekly payments instead of their normal fortnightly payments IMPACT: customers should take account of this split in payments while planning their financial needs and budget accordingly ROOT CAUSE: a technical issue in the benefits computer system COMPANY RESPONSE: DfC apologised […]

Southcentral Kentucky clerk’s office deals with computer glitch

Wayne County Outlook – January 8, 2018 ISSUE: A new computer system used to record motor vehicle licensing, deeds, mortgages, liens and other daily transactions… created some intense challenges ROOT CAUSE: due to the change of the computer system and deputy clerks’ being unfamiliar with the changes ROOT CAUSE: (another viewpoint) the glitch originated from a […]

Computer Glitch Knocks Divvy Bikes System Down Wednesday Morning

CBS Chicago – December 20, 2017 ROOT CAUSE: a glitch with an overnight update to the Divvy system IMPACT: taken out the city’s Divvy Bikes system during the morning rush COMPANY RESPONSE: “We are working to resolve the situation quickly and hope to have the system up and running soon,”… we are working through some larger […]