Port Lincoln Times – January 8, 2018 ISSUE: the state government approved emergency update app Alert SA … failed IMPACT: many people in the affected areas who were relying on [the app] COMPANY RESPONSE: the state government has said it will work on a new mobile solution controlled by emergency services that will be focused on […]
Yahoo News UK – December 5, 2017 ROOT CAUSE: an IT glitch IMPACT: online and mobile banking customers [offline] COMPANY RESPONSE: “Customer service is the highest priority for Nationwide and the issue was identified quickly and we are working on restoring full service as soon as possible,”
The Guardian – November 8, 2017 IMPACT: Australia’s corporate regulator’s “website … exposes the search records of anyone tapping into its company database” COMPANY RESPONSE: “Asic’s failure to close down the loophole after almost a fortnight” FOLLOW UP: “From 22 February, organisations will have to notify and give advice to any person who is likely […]
Get West London – October 29, 2017 ROOT CAUSE: Hillingdon Hospitals @HillingdonNHSFT: IT issues – part phone/IT network down. IMPACT: Hillingdon Hospitals @HillingdonNHSFT: Non-urgent procedures suspended until issue resolved. Outpatient appts. going ahead as planned.
Gloucestershire Live – September 12, 2017 IMPACT: shut a school for the whole day ROOT CAUSE: major IT glitch AFFECTED: All of the servers and networks at Sir William Romney School in Tetbury have faltered, which means pupils can stay at home. AFFECTED: been trying to contact parents with children at the school… efforts are being […]
Belfast Telegraph — September 8, 2017 IMPACT: Danske customers were able to take large amounts of cash from other banks’ machines during the crash IMPACT: although he had just £600 in his account, another bank’s ATM allowed him to withdraw £7,000 ROOT CAUSE: IT crash
IT Brief Australia — May 23, 2017 ROOT CAUSE: caused by a major telecom failure of a top provider in the data center in the UK IMPACT: airports in Sydney, Melbourne and Brisbane all experienced major delays due to a software outage
NPR – August 2, 2017 AFFECTED: Passengers had to be checked in manually AFFECTED: passengers … had missed their flight ROOT CAUSE: a problem with British Airways’ check-in system