Port Lincoln Times – January 8, 2018 ISSUE: the state government approved emergency update app Alert SA … failed IMPACT: many people in the affected areas who were relying on [the app] COMPANY RESPONSE: the state government has said it will work on a new mobile solution controlled by emergency services that will be focused on […]
Category Archives: IT Failures
Nationwide banking offline in apparent IT failure
Yahoo News UK – December 5, 2017 ROOT CAUSE: an IT glitch IMPACT: online and mobile banking customers [offline] COMPANY RESPONSE: “Customer service is the highest priority for Nationwide and the issue was identified quickly and we are working on restoring full service as soon as possible,”
Corporate watchdog Asic in privacy breach exposing users’ search history
The Guardian – November 8, 2017 IMPACT: Australia’s corporate regulator’s “website … exposes the search records of anyone tapping into its company database” COMPANY RESPONSE: “Asic’s failure to close down the loophole after almost a fortnight” FOLLOW UP: “From 22 February, organisations will have to notify and give advice to any person who is likely […]
A&E on hold and procedures suspended after hospitals IT failure
Get West London – October 29, 2017 ROOT CAUSE: Hillingdon Hospitals @HillingdonNHSFT: IT issues – part phone/IT network down. IMPACT: Hillingdon Hospitals @HillingdonNHSFT: Non-urgent procedures suspended until issue resolved. Outpatient appts. going ahead as planned.
School shut tomorrow due to IT meltdown
Gloucestershire Live – September 12, 2017 IMPACT: shut a school for the whole day ROOT CAUSE: major IT glitch AFFECTED: All of the servers and networks at Sir William Romney School in Tetbury have faltered, which means pupils can stay at home. AFFECTED: been trying to contact parents with children at the school… efforts are being […]
‘Irregular transactions’ made by Danske customers during IT crash investigated by police
Belfast Telegraph — September 8, 2017 IMPACT: Danske customers were able to take large amounts of cash from other banks’ machines during the crash IMPACT: although he had just £600 in his account, another bank’s ATM allowed him to withdraw £7,000 ROOT CAUSE: IT crash
Airport software failure in AU’s major cities – what needs to be done?
IT Brief Australia — May 23, 2017 ROOT CAUSE: caused by a major telecom failure of a top provider in the data center in the UK IMPACT: airports in Sydney, Melbourne and Brisbane all experienced major delays due to a software outage
British Airways Apologizes For Delays Caused By Yet Another IT System Failure
NPR – August 2, 2017 AFFECTED: Passengers had to be checked in manually AFFECTED: passengers … had missed their flight ROOT CAUSE: a problem with British Airways’ check-in system