Category Archives: Software bugs in the press

2018 03 28 – Click to read full article IMPACT: A network outage affected the city’s 311 telephone service, city email, internet and websites including denvergov.org and pocketgov.com ROOT CAUSE: a “software bug.” COMPANY RESPONSE: We will update you when it has been resolved. Thank you for your patience  

2018 03 30 – Click to read full article IMPACT: the Indiana Toll Road experienced an outage on the E-ZPass system ROOT CAUSE: a software failure COMPANY RESPONSE: The technology team immediately addressed the issue … We are very sorry…  

2018 03 15 – Click to read full article IMPACT: “What’s going on with the Co-op at Sussex University, the shelves have been bare for nearly a week!” ROOT CAUSE: an “IT issue” COMPANY RESPONSE: We are very sorry … we’re working hard to get products into stores as quickly as possible  

2018 04 04 – Click to read full article IMPACT: [for days] clients of Argenta bank … unable to use their banking app or the online banking portal after a software upgrade  

2018 02 25 – Click to read full article IMPACT: BMW issued a recall for 5 and 7 series luxury sedans ROOT CAUSE: a correctly developed software update was mistakenly assigned to certain unsuitable model-versions COMPANY RESPONSE: BMW will contact owners with the vehicles that have the wrong software and new software will be installed at […]

2018 02 28 – Click to read full article IMPACT: Grab customers in Singapore, Malaysia, Indonesia and Vietnam faced difficulties booking their rides in the morning IMPACT: [a] full-time driver … expects to suffer at least S$60 (RM178) in earnings during the outage ROOT CAUSE: a technical issue with its app… the server was down COMPANY […]

2018 03 01 – Click to read full article FUTURE DIGITALIZATION: A key component of Singapore’s new national digital identity (NDI) system for residents will be rolled out PREVIOUS ISSUES: A software bug in the recently upgraded system led to the crash. Unfortunately, this bug was in the backup system, too. COMPANY RESPONSE: A comprehensive update […]

2018 03 01 – Click to read full article IMPACT: Those paying online were routed to the Chase Bank site that was experiencing technical difficulties the last 24 hours ROOT CAUSE: A computer glitch COMPANY RESPONSE: “The site is running, though some pages are slow to load. We’re working to fix that and encourage taxpayers to […]

2018 04 04 – Click to read full article IMPACT: denied their star driver the perfect start to his defence of the Formula One World Championship ROOT CAUSE: computer glitch COMPANY RESPONSE: It was clearly a problem on our side and we need to analyse that to understand what happened and correct it  

2018 03 02 – Click to read full article IMPACT: Members of Service Credit Union at U.S. military bases in Germany were double debited… account overdrafts as rent payments came due on the first of the month ROOT CAUSE: a computer error… a problem with system maintenance COMPANY RESPONSE: Service Credit Union is confident that the […]