Tens of thousands affected as Grab technical glitch hits commuters across the region

2018 02 28 – Click to read full article IMPACT: Grab customers in Singapore, Malaysia, Indonesia and Vietnam faced difficulties booking their rides in the morning IMPACT: [a] full-time driver … expects to suffer at least S$60 (RM178) in earnings during the outage ROOT CAUSE: a technical issue with its app… the server was down COMPANY […]

National digital identity system to be rolled out in second half of 2018

2018 03 01 – Click to read full article FUTURE DIGITALIZATION: A key component of Singapore’s new national digital identity (NDI) system for residents will be rolled out PREVIOUS ISSUES: A software bug in the recently upgraded system led to the crash. Unfortunately, this bug was in the backup system, too. COMPANY RESPONSE: A comprehensive update […]

Computer glitch caused some Service Credit Union members to get billed twice

2018 03 02 – Click to read full article IMPACT: Members of Service Credit Union at U.S. military bases in Germany were double debited… account overdrafts as rent payments came due on the first of the month ROOT CAUSE: a computer error… a problem with system maintenance COMPANY RESPONSE: Service Credit Union is confident that the […]