‘It’s such a hard exam … and we have to do it all over again’

2018 03 02 – Click to read full article IMPACT: 120 doctors who planned to specialise as physicians and paedeatricians will have to re-sit a career-defining test IMPACT: they couldn’t finish their online theory exam ROOT CAUSE: a computer-based technical problem… the computers were essentially locking the candidates out COMPANY RESPONSE: The Royal Australasian College of […]

Facebook blames technical glitch for blocked accounts during protests in Romania

Romania Insider – November 30, 2017 IMPACT: dozens of Romanians had their accounts or posts temporarily blocked after posting or sharing comments related to the anti-government protests ROOT CAUSE: “A number of pages were temporarily blocked due to an error in our automated systems. COMPANY RESPONSE: “As soon as this was brought to our attention […]

Pa. Revenue Dept. computer glitch impacts processing of $15.3 million in business tax refunds

January 23rd 2018 – Click to read full article ROOT CAUSE: glitch in the state Department of Revenue computer system ROOT CAUSE: The batch of refunds that Revenue’s business tax system sent over for processing at Treasury had taxpayers’ names truncated and Treasury’s computers couldn’t read them properly [which] prevented the processing of the refund checks […]

Pa. Revenue Dept. computer glitch impacts processing of $15.3 million in business tax refunds

ROOT CAUSE: glitch in the state Department of Revenue computer system

ROOT CAUSE: The batch of refunds that Revenue’s business tax system sent over for processing at Treasury had taxpayers’ names truncated and Treasury’s computers couldn’t read them properly [which] prevented the processing of the refund checks

IMPACT: the distribution of $15.3 million in tax refunds owed to about 700 businesses across the state

COMPANY RESPONSE: Revenue employees created a fix for the issue and implemented it