Calgary Sun – November 17, 2017 ROOT CAUSE: technical… issues [with the Alberta Health Services (AHS) online patient portal] with the feedback portal IMPACT: loss of comments submitted between Nov. 9 and Nov. 14…. between 2o to 50 feedback forms may have been lost FOLLOW UP: the health ministry is asking anybody who submitted feedback […]
Category Archives: Technical Glitches
Nationwide customers ‘bank cards suddenly stopped working’ after technical glitch
The Sun – November 5, 2017 IMPACT: “payments declined and were locked out of their accounts” IMPACT: “people across the country say they were left “embarrassed” at checkouts while some claimed they’d been unable to “pay their bills and mortgage” IMPACT: “some feared their account had been “compromised”” COMPANY RESPONSE: “”We’re working hard to put […]
Google/Waymo Stopped Testing Level 3 Self-Driving Tech After Testers Literally Fell Asleep While Using It
Cleantechnica – November 1, 2017 ISSUE: “some drivers literally started falling asleep during testing” ISSUE: “some users sleeping, quite a few staring endlessly at their smartphones, and some even putting on makeup — all while traveling at speeds of up to 56 mph” COMPANY REACTION: “The company decided to focus solely on technology that didn’t […]
Samsung Galaxy Note 8 users are complaining of their devices freezing up and becoming unresponsive
First Post – November 2, 2017 IMPACT: “A number of Samsung users … are … complaining of their Galaxy Note 8 devices freezing up and becoming unresponsive… affecting devices across markets, including the dual SIM versions” IMPACT: “the phone just restarts on its own while using some apps”
It is just a technical glitch, we were not hacked – PnP
The Economist – October 20, 2017 IMPACT: customers experienced duplicate deductions of card transactions at various Pick n Pay stores countrywide ROOT CAUSE: refuted claims that their electronic payment system at its stores was hacked … the duplicate transactions being experienced are due to a technical error COMPANY RESPONSE: The banks are actively working on […]
SDG&E makes $250 million request to revamp its computer system
The San Diego Union-Tribune – October 3, 2017 ROOT CAUSE: technical complexities ROOT CAUSE: a 20-year-old mainframe computer system that uses a programming language that has since become outdated, forced the utility to often resort to custom-coding IMPACT: kept some customers from receiving monthly electric bills AFFECTED: almost 3 percent of SDG&E customers, or about 40,000 […]
Asda is giving out £15 gift cards to all customers affected by its …
Mirror.co.uk – September 25, 2017 IMPACT: unforeseeable technical glitch that occurred overnight, a small percentage of grocery home shopping orders had to be cancelled IMPACT: “every penny is gone” after her money was taken from her account COMPANY RESPONSE: we have provided a full refund along with a £15 voucher for their next order
PRESS: Barclays’ Technical Glitch Delays Dividend Payments – FT
London South East (blog) – October 5, 2017 ROOT CAUSE: another technical glitch on its online stockbroking service IMPACT: some private investors forced to wait weeks for dividend payments to arrive
Reports of ‘technical glitch’ forces Tesco Craigavon to close
Armagh i – September 21, 2017 IMPACT: all of the tills at the Highfield Road store have gone offline at the same time IMPACT: Tesco store in Craigavon has been forced to close COST: expected to cost Tesco a considerable amount in weekend trade ROOT CAUSE: a technical issue
End-of-world prediction heard on Southern California TV channels linked to ‘equipment failure’
The Mercury News – September 25, 2017 IMPACT: end-of-the-world message heard on some Orange County channels… caught many viewers watching various shows off guard ROOT CAUSE: During a… test of the Emergency Alert System… an equipment failure… resulted in… not sending the end-of-message tones that would disconnect those media entities participating in the Emergency Alert System […]