‘Computer glitch’ forced SkyStar Observation Wheel to close early Saturday

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2018 04 08 – Click to read full article

IMPACT: The SkyStar Observation Wheel at Waterfront Park was forced to close early

ROOT CAUSE: a “computer glitch.”

ROOT CAUSE: a sensor indicated that a gondola door was open when it was actually closed… the computer system does not allow the wheel to move when this alert is triggered

COMPANY RESPONSE: Refunds or complimentary tickets were offered to the guests who were affected by the incident.
 

Tens of thousands affected as Grab technical glitch hits commuters across the region

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2018 02 28 – Click to read full article

IMPACT: Grab customers in Singapore, Malaysia, Indonesia and Vietnam faced difficulties booking their rides in the morning

IMPACT: [a] full-time driver … expects to suffer at least S$60 (RM178) in earnings during the outage

ROOT CAUSE: a technical issue with its app… the server was down

COMPANY RESPONSE: We apologise for the inconvenience and hope to serve you again soon
 

National digital identity system to be rolled out in second half of 2018

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2018 03 01 – Click to read full article

FUTURE DIGITALIZATION: A key component of Singapore’s new national digital identity (NDI) system for residents will be rolled out

PREVIOUS ISSUES: A software bug in the recently upgraded system led to the crash. Unfortunately, this bug was in the backup system, too.

COMPANY RESPONSE: A comprehensive update will be provided when investigations are over
 

Computer glitch causes Cook Co. property tax payment issue

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2018 03 01 – Click to read full article

IMPACT: Those paying online were routed to the Chase Bank site that was experiencing technical difficulties the last 24 hours

ROOT CAUSE: A computer glitch

COMPANY RESPONSE: “The site is running, though some pages are slow to load. We’re working to fix that and encourage taxpayers to keep trying.”