Tens of thousands affected as Grab technical glitch hits commuters across the region

Reading Time: 1 minute

2018 02 28 – Click to read full article

IMPACT: Grab customers in Singapore, Malaysia, Indonesia and Vietnam faced difficulties booking their rides in the morning

IMPACT: [a] full-time driver … expects to suffer at least S$60 (RM178) in earnings during the outage

ROOT CAUSE: a technical issue with its app… the server was down

COMPANY RESPONSE: We apologise for the inconvenience and hope to serve you again soon

National digital identity system to be rolled out in second half of 2018

Reading Time: 1 minute

2018 03 01 – Click to read full article

FUTURE DIGITALIZATION: A key component of Singapore’s new national digital identity (NDI) system for residents will be rolled out

PREVIOUS ISSUES: A software bug in the recently upgraded system led to the crash. Unfortunately, this bug was in the backup system, too.

COMPANY RESPONSE: A comprehensive update will be provided when investigations are over

Computer glitch causes Cook Co. property tax payment issue

Reading Time: 1 minute

2018 03 01 – Click to read full article

IMPACT: Those paying online were routed to the Chase Bank site that was experiencing technical difficulties the last 24 hours

ROOT CAUSE: A computer glitch

COMPANY RESPONSE: “The site is running, though some pages are slow to load. We’re working to fix that and encourage taxpayers to keep trying.”

Computer glitch caused some Service Credit Union members to get billed twice

Reading Time: 1 minute

2018 03 02 – Click to read full article

IMPACT: Members of Service Credit Union at U.S. military bases in Germany were double debited… account overdrafts as rent payments came due on the first of the month

ROOT CAUSE: a computer error… a problem with system maintenance

COMPANY RESPONSE: Service Credit Union is confident that the issue has been fully resolved now and in the future

Bizarre glitch let Chase customers see other people’s accounts

Reading Time: 1 minute

2018 02 26 – Click to read full article

IMPACT: briefly gave some of the bank’s customers access to other people’s accounts instead of their own

ROOT CAUSE: a computer problem on Chase’s end and wasn’t the result of a hack

COMPANY RESPONSE: “We resolved this soon after learning about it, and believe that only a very limited number of customers experienced this.”

Apple devices make hundreds of false 911 calls from refurbishment centre

Reading Time: 1 minute

2018 02 23 – Click to read full article

IMPACT: Around 20 false emergency calls a day… Emergency dispatchers in California have fielded in the region of 1,600 accidental calls

ROOT CAUSE: it’s not clear how the calls are being triggered

COMPANY RESPONSE: We take this seriously and we are working closely with local law enforcement to investigate the cause and ensure this doesn’t continue

Software bug led to FDA recall of Accu-Chek Connect Diabetes Management App

Reading Time: 1 minute

2018 02 20 – Click to read full article

ROOT CAUSE: When the OS region of the phone setting is changed, the unit of measure may also unexpectedly change

IMPACT: users incorrectly enter numerical values for carbohydrate used for bolus advice and the app to not transfer the blood glucose result

WORKAROUND: clear all data from the Accu-Chek blood glucose meter before pairing with the Accu-Chek Connect app for the first time

US nuclear arsenal controlled by 1970s computers with 8in floppy disks

Reading Time: 1 minute

2018 02 14 – Click to read full article

COST: the country is spending around $60bn (£40.8bn) to maintain museum-ready computers

RISK: many do not even know how to operate any more, as their creators retire

RISK: “Replacement parts for the system are difficult to find because they are now obsolete.”

COMPANY RESPONSE: instigating a full replacement of the ancient machines